Info | River Camping Bled

DATENSCHUTZ & COOKIES

 

This Privacy Policy applies to any personal data processed by Kamp turizem d.o.o., Vodnikova 89c, 1000 Ljubljana, which manages River Camping Bled. This Policy covers all the relevant information regarding personal data and cookies in one place.

Which data do we collect?
- Name, last name, address, email address, date of birth, gender, nationality, type, and number of ID document
- Payment data or credit card data in case you provide it to us
- Information about your reservations
- Data provided by you in the context of special promotional activities

How do we collect your data?
We collect and process your data when you:

- Fulfil an enquiry or make an online reservation
- Subscribe to our newsletter
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies
- Indirectly from the sources, that provide us booking service (Airbnb, Booking.com, etc)

How will we use your data?
We collect your data for proceeding your reservation of staying in our accommodation. If such personal information is not provided or if you disagree with the data being processed, we cannot conclude the reservation.
The personal data can also be processed for the purposes of marketing activities, with personal consent, which can be revoked anytime.
Your personal data is generally not submitted to anyone unless the law demands (some data about your overnight stays are submitted to AJPES and to other state bodies based on written demand).

How long do we store your data?
Storage time depends on the base and the purpose of processing data:
Most of your personal data, collected with the purpose of making the reservation of our facilities, is stored for 5 years.
Data collected according to the Residence Registration Act will be kept for one year from the end of the last day of the year of withdrawal.
Whenever your data is stated on the issued invoice, it is stored for 10 years from issuing the invoice due to tax regulations.
Your personal data is exceptionally processed for a more extended period of time if the Republic of Slovenia's applicable regulations demands so.

Marketing
You have an option of consent to our collection of your data for marketing activities (receiving e-news about our services and products, special offers, etc.). You can revoke your consent any time using the communication channel through which a specific message has been received.
In case you gave us consent for data processing, your personal data is stored until your withdrawal of consent.

What are your data protection rights?
The right to access – You have the right to request copies of your personal data. We may charge you a small administration fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email hello@rivercamping-bled.si or by telephone: +386 40 344324.

Privacy policies of other websites
The River Camping Bled website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

What are cookies, and why do we need them?
Cookies are small files stored in your browser that collect certain information about your visit to our website. We use them to improve your user experience on our website.

What types of cookies do we use?
There are several different types of cookies; however, our website uses:

Functionality – River Camping Bled uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies is used.

Advertising – River Camping Bled uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. River Camping Bled sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

Name of the cookie Purpouse Duration time
AdWords – A, AdsUserLocale, I, SAG, aptenv, mid   Analysis of sales, monitoring visits to the page, and display ads.    90 days
Facebook – locale, datr, reg_fb_ref, reg_fb_gate For retargeting of our users, increasing interaction with trackers on our social media and improving the user experience on our social profiles. Always
Google Analytics – utma Measurement of the pageview statistics. 2 years
Google Analytics- utmb Measurement of the time user spends on our website 30 min
Google Analytics – utmc Provides statistics based on the time of departure of the user from the site Ends with closing of the browser
Google Analytics – utmz Provides statistics of the visit and sales through a variety of channels. 6 months
Google Analytics – utmv Allows user segmentation on the site 2 years
Google Analytics – ga Provides statistics of the visit and sales through a variety of channels 6 months
Google Analytics – cid Provides statistics of the visit and sales through a variety of channels 6 months
https_enabled The cookie tells us whether the user was redirected to protected protocol. (https) Per session
ngEnabled The cookie allows operation of the advanced browsers 10 years

 

How to manage cookies?
You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy
This Privacy policy is under regular review and places any updates on this web page.

How to contact us

If you have any questions about our Privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: hello@rivercamping-bled.si
Call us: +386 40 344324
Or write to us at: Kamp turizem d.o.o., Vodnikova cesta 89c, 1000 Ljubljana

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office: Email: dpo@ip-rs.si, address: https://www.ip-rs.si/en/.